CallWorks CMS, MX & Mini

CallWorks CMS, MX and Mini are designed for the informal call center market. An informal call center is defined as an organization that handles a large number of incoming calls with non-dedicated agents (agents that perform multiple duties apart from answering calls). Examples of informal call center operation are fast food delivery, taxi and car rental companies. 

CallWorks CMS and Mini are peripheral systems that work with a key telephone system. CallWorks MX is a unique telephone system with built in call sequencing functions. CallWorks products are distinguished for improving customer service as well as bottom line profits of small businesses, branch offices and departments. In fact, CallWorks CMS is quickly becoming the product of choice in fast food delivery industry.

CallWorks ICS

CallWorks ICS is an application server that is designed to enhance customer service, increase productivity as well as build sales and profits. The system combines all key communications tools in one single solution, providing features such as voice recording, auto-attendant, voice-mail, customer assistance call buttons, automated in-store paging and interactive voice response (IVR). CallWorks ICS is built to seamlessly integrate with existing systems, not counting the flexibility of adding features to current applications when required.

QuickQ Automatic Call Distributors

QuickQ ACD is designed for high performance call centers. The system integrates with Comdial's* DXP and FX key telephone systems.

*Comdial Corporation is a provider of sophisticated communications solutions for small to mid-sized businesses, government, and organizations. To learn more about Comdial, visit www.comdial.com