CallWorks Dual-port Line Card

CallWorks is an incoming call management system designed to improve customer service and bottom line profit of small business, branch offices and departments. The system deploys state of the art technology with built in connections to local area networks, modems, computers, wall mount displays and wallboards. As a result, all your incoming call needs can be addressed with one single solution.

CallWorks is a multi featured, easy to use system and is compatible with all telephone products currently in the marketplace. Some of the features that make CallWorks the ideal call management tool are as follows:

The Auto Attendant routes calls to specific departments based on user select touch-tone digits. On Hold Announcements provide a valuable opportunity to sell, enhance your company image or simply to entertain your customer. Wall Mount Displays and Wallboards notify your staff of incoming calls and informs them of long hold times. Calling Line ID Information integrates with your database software for generating screenpops. Call Traffic Statistical Reports offer a broad range of information such as; waiting time reports, abandon call reports and busy time reports. They are very effective at measuring staff performance and customer service. When connected to a paging system, CallWorks is capable of broadcasting in-store announcements on a preset schedule. System programming, troubleshooting, recording digital announcements and retrieving management reports can all be done remotely.

Considering all of its features, CallWorks is reasonably priced to fit the tightest of budgets.